Sophia
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Can I cancel or modify a ticket made in error?
Sorry, it is currently not possible to modify or cancel a confirmed payment. We recommend that, before confirming the payment, you check the data (registration, zone, amount, etc.), to avoid this t...
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My parking session has been extended to the next day. What can I do?
If a payment is made after the parking service has ended, or the time paid exceeds the limit of the parking service, the parking meter will give a ticket valid for the next day of regulation of the...
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I don't know why but I can't get my parking meter ticket with the app.
To try to solve the problem, we recommend you to follow the steps below: Close the App Check that you have internet connection. Restart the app and try to start a new parking. If the problem pers...
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How to start a parking lot?
To initiate parking, locate on the map the exact area where you have parked your vehicle. Once you have identified the street, click on the option ‘Get ticket here’. Enter the necessary data to co...
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What happens if I don't accept the terms and conditions?
In order to use the app we need you to accept our terms and conditions. If you do not accept the terms and conditions of the platform, we cannot offer you our services.
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Recover my password
If you log in from the App, when you click on "Login" you will find on that screen "Forgot your password".Click and follow the instructions to recover your password. If you access from the web it i...
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I want to register but the system tells me that my email is already registered.
If your email address is already registered, it could be that you have registered before or that your email address or password is incorrect. If you don't remember your password or need to recover ...
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How do I enter my registration number?
For your number plate to be added correctly, please enter all digits without spaces in ‘My account’ > ‘My vehicles’.
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Canceling a complaint from the Aparca Manresa app
If you have purchased the ticket from the Aparca Manresa app, you can cancel any complaint that can be cancelled directly from the app. Go to the “My account” section and access the “Activity” sec...
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How do the controllers know that I have paid through Aparca Manresa?
The parking controllers have a device where they can see the payments made through your license plate using the app.